February 12, 2004

No Chairs, No Sales

Virginia Postrel is lamenting the loss of chairs at a Borders she used to haunt. It's not that difficult to issue a complaint that will carry weight. Just let a manager know that...

No chairs, no sales!
[[chant to the cadence of no justice, no peace]]

They do care about this sort of feedback, especially if you let them know you're blogging about it so it's not only a customer incident but a press incident.

Posted by TMLutas at February 12, 2004 12:58 PM